Due to constant technological evolution, nothing ever stays the same in the contact center. Take interactive voice recognition (IVR) systems, for example. These systems undergo continuous A/B testing ...

5 Types of IVR Testing Tools and When to Use Each Your email has been sent Discover the difference between types of IVR testing tools, ensuring optimal performance and security for your business phone ...

NEW YORK--(BUSINESS WIRE)--Klearcom, a global leader in telecommunication testing solutions, has achieved a major industry milestone by becoming the first company to provide in-country number and IVR ...

Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...